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Hi Niki,

Thanks for starting this thread. That is a great question! You’re right that the NACHA file format in CommunitySuite is standardized and not directly customizable within the system. However, once the file is downloaded (either as a .txt or .csv), many users find that slight manual adjustments after export can help meet their bank’s formatting requirements.

Clients often work directly with their bank to review the sample NACHA file provided in our support article. This helps identify what, if anything, needs to be tweaked once exported. Since every bank interprets NACHA specs a little differently, this is usually the most efficient path to resolution.

If you're banking with Synovus and they are currently pushing the payments manually, it likely means there’s still a small formatting element in the file that needs to be adjusted. It may be worth asking their ACH department for specifics on what’s causing the delay, they can usually identify which row or field is the culprit.

As a next step, you can:

• Share the sample NACHA file with your bank for their review
• Try exporting in .csv format to see if that helps with easier edits
• Use the exported file as-is and apply any needed changes manually based on bank feedback
  

Hope this helps, and I’d love to hear if any other Synovus users have tips to share!

Best,
Mark Bejcek
Client Success Consultant