Best Of
Re: Multiple tribute cards under one tribute object.
We have several template letters that we can select based on the individual tribute situation. For individual gifts given in honor of a living person, we have an "In your honor" letter that goes out for each donation. For notifying the bereaved family member of memorial donations, we find that a table-type letter with multiple donor names and addresses is the more helpful form. I'm attaching the individual honor letter in case you might be able to customize it for your own purposes.
Re: How did you fix your NACHA formatting problem?
Hi @MarkBejcek,
We are experiencing an impass with the downloaded CSV file converting to scientific E+ format of a 12digit routing number - we've tried everything we can think of - converted everything to text. a ' in fron of the number - but when we save the CSV file and then open it again it reverts to 1.234567E+11 (for example) again. I've googled the issue and tried everything, but the text format isn't "holding" and our ACH payment was returned. I've sent the file to our bank for review - but of course - with the holiday - have not yet heard back. Do you - or anyone else reading this have any suggestions for us?
How did you fix your NACHA formatting problem?
We’re really hoping to get NACHA working smoothly. While we are able to successfully upload our NACHA files to the bank, there is a formatting issue that’s causing a troublesome delay in the funds being transfered to the recipients. The bank's ACH department is having to manually push the payments through. I understand the NACHA file format is hardcoded and cannot be modified, but I’m wondering if anyone else has encountered a similar issue, and more importantly, how you resolved it.
Even better, if you bank with Synovus and have successfully implemented NACHA, I’d be incredibly grateful to hear what worked for you!
Thanks so much in advance for any insight you can share.
