How did you fix your NACHA formatting problem?

nikigraysmith
nikigraysmith Posts: 1 ✭
Conversation Starter Photogenic
edited April 17 in Finance & Operations

We’re really hoping to get NACHA working smoothly. While we are able to successfully upload our NACHA files to the bank, there is a formatting issue that’s causing a troublesome delay in the funds being transfered to the recipients. The bank's ACH department is having to manually push the payments through. I understand the NACHA file format is hardcoded and cannot be modified, but I’m wondering if anyone else has encountered a similar issue, and more importantly, how you resolved it.

Even better, if you bank with Synovus and have successfully implemented NACHA, I’d be incredibly grateful to hear what worked for you!

Thanks so much in advance for any insight you can share.

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Best Answer

  • MarkBejcek
    MarkBejcek Posts: 13 ✭✭
    Foundant Team Member Third Compass Anniversary Regional Training 5 Likes
    Answer ✓

    Hi Niki,

    Thanks for starting this thread. That is a great question! You’re right that the NACHA file format in CommunitySuite is standardized and not directly customizable within the system. However, once the file is downloaded (either as a .txt or .csv), many users find that slight manual adjustments after export can help meet their bank’s formatting requirements.


    Clients often work directly with their bank to review the sample NACHA file provided in our support article. This helps identify what, if anything, needs to be tweaked once exported. Since every bank interprets NACHA specs a little differently, this is usually the most efficient path to resolution.

    If you're banking with Synovus and they are currently pushing the payments manually, it likely means there’s still a small formatting element in the file that needs to be adjusted. It may be worth asking their ACH department for specifics on what’s causing the delay, they can usually identify which row or field is the culprit.

    As a next step, you can:

    • Share the sample NACHA file with your bank for their review
    • Try exporting in .csv format to see if that helps with easier edits
    • Use the exported file as-is and apply any needed changes manually based on bank feedback

    Hope this helps, and I’d love to hear if any other Synovus users have tips to share!

    Best,
    Mark Bejcek
    Client Success Consultant

Answers

  • MarkBejcek
    MarkBejcek Posts: 13 ✭✭
    Foundant Team Member Third Compass Anniversary Regional Training 5 Likes
    Answer ✓

    Hi Niki,

    Thanks for starting this thread. That is a great question! You’re right that the NACHA file format in CommunitySuite is standardized and not directly customizable within the system. However, once the file is downloaded (either as a .txt or .csv), many users find that slight manual adjustments after export can help meet their bank’s formatting requirements.


    Clients often work directly with their bank to review the sample NACHA file provided in our support article. This helps identify what, if anything, needs to be tweaked once exported. Since every bank interprets NACHA specs a little differently, this is usually the most efficient path to resolution.

    If you're banking with Synovus and they are currently pushing the payments manually, it likely means there’s still a small formatting element in the file that needs to be adjusted. It may be worth asking their ACH department for specifics on what’s causing the delay, they can usually identify which row or field is the culprit.

    As a next step, you can:

    • Share the sample NACHA file with your bank for their review
    • Try exporting in .csv format to see if that helps with easier edits
    • Use the exported file as-is and apply any needed changes manually based on bank feedback

    Hope this helps, and I’d love to hear if any other Synovus users have tips to share!

    Best,
    Mark Bejcek
    Client Success Consultant

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