How do you reverse a donation?

AlonzoWilhelm
AlonzoWilhelm Posts: 2
Conversation Starter First Comment
edited July 9 in Finance & Operations

We have a donation posted to a Profile which is actually from several Donors.
We need to reverse the original donation and post the correct donations.
(We have posted a negative donation amount and this works, but we've found you can't edit a negative amount in the Donation record.)

How do you post a reversal of a donation?

Answers

  • GrettaKraus
    GrettaKraus Posts: 145 ✭✭✭
    World Traveler Second Compass Anniversary 25 Likes 10 Comments

    Hello Alonzo!

    We created a Zendesk Ticket for you and support will be reaching out soon!