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How do you reverse a donation?

AlonzoWilhelmAlonzoWilhelm Posts: 2
First Comment Conversation Starter
edited July 9 in Finance & Operations

We have a donation posted to a Profile which is actually from several Donors.
We need to reverse the original donation and post the correct donations.
(We have posted a negative donation amount and this works, but we've found you can't edit a negative amount in the Donation record.)

How do you post a reversal of a donation?

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    GrettaKrausGrettaKraus Posts: 105 ✭✭✭
    First Compass Anniversary 5 Likes First Comment U.S.A.

    Hello Alonzo!

    We created a Zendesk Ticket for you and support will be reaching out soon!

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