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Moving recurring donations to CSuite/Stripe
One of our community foundations recently went live in Community Suite and is in the process of transferring all of their community funds from their current payment processor to Stripe. One fund in particular has a large amount of recurring donations in the legacy credit card system and the advisors are reticent to make a the change to Stripe, as it would require donors to set up their recurring donations in the new system. They are concerned that they will lose donors as part of this process.
Have any other community foundations encountered a similar pushback from fund advisors? If so, how did you handle it?