Best Practices for using ACHs

LindaCleveland

Hello,

Our foundation is thinking of moving away from checks and utilizing ACHs to make our grant payments. I was wondering how other organizations that are using ACHs get the banking information from the recipients.

Thank you for your input.

Linda Cleveland

JohnnaMartinez

We are in the same boat, so following along to responses:)

Erichozempa

We converted to ACH nearly two years ago and haven't looked back.

At LCF our process is as follows:

For new organizations

1. Any new granting organization that does not already have a banking profile is entered (by us) into our banking website. It's very quick to enter a new organization

2. The granting organization receives an email (from our Bank) that they need to set up their account   

3. When setting up the ACH account, the nonprofit enters a keyword generated by us (it literally can be anything but we have a system).  

4. After entering the keyword, the Nonprofit completes their profile by entering their routing and account number  This is critical in my opinion. We don't want to store bank routing and account numbers on our database. The bank requests this from the grantee organization and we never store the routing and account info

5. We receive confirmation that the account has been confirmed by the organization

6. We do periodic follow up to make sure the account information is correct

For existing organizations

1. . Once established (see steps above) it takes about 2 minutes to process an ACH grant
2.  We just locate the account on our bank website and enter the amount
3.  We approve the transfer
4. We generate an email to the contact and request thank yous come to fund holders electronically. We scan and send any thank yous to donors so it makes it easier if we just have them send it electronically.

I am happy to answer any questions about our process.  

There is one caveat to our system. If it's a large organization (e.g. University) we direct our bank to send a check to the organization. for example, we feel it would be difficult for a scholarship to go to the larger University account and for Financial Aid to track down the payment to match it up with the scholarship recipient.  Heck, in the past even paper checks would go astray so we still process scholarships with a check but it is also done online and our bank sends the check. We send materials to the Financial aid offices via email to verify receipt

LindaCleveland

Thanks. This is very insightful!

KentWeimer

On the flip side of this conversation, I work for the foundation of a large hospital system. I recently requested that a community foundation do an ACH transfer instead of writing a check. We are requesting this of all of our major donors. It means we have to have less staff in the office processing checks during this pandemic. I expect one of the outcomes is more wire transfers in the future as opposed to checks.

I applaud those who are being proactive in this regards!

Kent C. Weimer, Chartered Advisor in Philanthropy®

Director of Trusts, Estates and Gift Planning, Parkland Foundation

SheilaSteger

Following along as well as our bank is not helpful at all with us trying to do this, so we are "at sea" trying to figure out the most secure way to do this.

SusanHaley

All this information is very helpful. I have a question that I'm wondering if other foundations have, and if so, how have you been dealt with it? For slight background, we are a small-staffed family foundation. As with others on this thread, we are considering moving toward wire transfers (ACH's).

Our internal rules and regulations require two signatures on checks over $2,000. Do any of you have this requirement and if so, is there a workaround for the two signature rule? What are best practices? We absolutely want everything to be squared away for our annual audit.

I appreciate in advance any and all suggestions/ideas.

Thank you,

Susan Haley, Dean & Margaret Lesher Foundation

SheilaSteger

Great question! We also require two signatures on checks. I am guessing that, once we figure out how to set up the ACH transfers, we would create an internal procedure that requires two officers to sign off on the transfer. We do that now with all banking transactions so I don't foresee that being a huge hurdle to accomplish.

amyhyfield

I'm with @SheilaSteger on looking for more information on how to collect this information without involving our bank. Has anyone else figured out a way to collect the needed information and permissions from grantees securely, without the partnership of their bank?

BeckySchroeder

We are just starting this process, so I don't know how it will shake out, but we are using a DocuSign form to collect the account and routing information.