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Navigating Colleges Payments Post Award

Hello everyone,

We often get students (or their parents) coming to us to ask what's happening with their scholarships once it has been to sent to a particular school. While I don't mind following up with the school to ensure the funding was received, I often feel like I am being asked to navigate each school's method from money coming in the door to landing in the student's hands.

Are others running into this? How do you handle it? It seems that there as many methods as their are schools in our province.

Thanks so much!

Michelle Collins

Oakville Community Foundation

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    jesspuglisisandersjesspuglisisanders Posts: 6 ✭✭
    First Comment First Compass Anniversary Summit 2024 Photogenic

    Hi, Michelle -
    I did a little experiment this year and sent a bulk email to recipients once their checks had been mailed to their next stops. I included the assurance that mailing had occurred and then laid out what they could very generally expect (based on knowledge/experience) moving forward. I included a gentle reminder that we have no control over the USPS or the processing timing for colleges/universities.

    I restated many details they probably didn't read in earlier correspondence and offered a reiteration of some displacement awareness. I also included a section on how we handle reissues should they elect to transfer. The final section pertained to recipients with multi-year scholarships and reminders about annual verification, etc.

    Past cycles included more contact with recipients rather than confirming with schools.

    I'm hoping we experience a reduction in frantic calls and a smoother process for the inevitable transfers. We shall see!

    Good luck!
    Jess

    Jess Puglisi-Sanders 

    Program Officer 

    Community Foundation for the Ohio Valley 

    1226 Chapline Street 

    Wheeling, WV 26003 

    Phone: 304-242-3144 

    Direct: 304-230-1443

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