We engage with multiple touch points in the organization throughout the payment process to ensure multiple folx are expecting the payment and looking out for it. Ultimately, we send an electronic award letter the day the ACH is released which alerts both the primary contact of the org as well as request owner to this transaction and tells them if they haven't received the funds within 48 hours, to contact us. We also monitor bill.com to ensure ACH's are cleared within two days. Additionally, we do a penny test that is confirmed through bill.com.
Happy to share more specifics if that would be helpful. For context, we process paymets twice annually, approx 200-250 each time.
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Hello, Jamie.
We engage with multiple touch points in the organization throughout the payment process to ensure multiple folx are expecting the payment and looking out for it. Ultimately, we send an electronic award letter the day the ACH is released which alerts both the primary contact of the org as well as request owner to this transaction and tells them if they haven't received the funds within 48 hours, to contact us. We also monitor bill.com to ensure ACH's are cleared within two days. Additionally, we do a penny test that is confirmed through bill.com.
Happy to share more specifics if that would be helpful. For context, we process paymets twice annually, approx 200-250 each time.
Thanks,
Wendy